Last updated: 18 September 2026
1. Who we are
Virestead Ltd is a company registered in England and Wales (Company No. 17456993). Our registered office is 10A Castle Meadow, Norwich, NR1 3DE. For questions about this privacy policy or your personal data, contact hello@virestead.com.
2. Information we collect
When you contact us or submit a project enquiry, we may collect information such as your name, email address, business or project name, approximate budget, the contents of your message, and any other information you choose to provide. We may also receive limited technical information generated when you use the website, such as browser, device and security log information where this is necessary to operate and protect the site.
3. How we use your information
We use personal information to respond to enquiries, discuss and provide requested services, prepare quotations, manage client relationships, administer our website and systems, maintain security, meet legal and accounting obligations, and establish or defend legal claims where necessary.
4. Our lawful bases
Depending on the circumstances, we process personal data because it is necessary to take steps at your request before entering into a contract or to perform a contract; because we have a legitimate interest in operating, securing and improving our business and responding to enquiries; because we must comply with a legal obligation; or because you have given consent where consent is required.
5. Website enquiries
Our website enquiry form is hosted using Netlify's form-handling infrastructure. Information submitted through the form may therefore be processed by service providers acting on our behalf to deliver and secure the website and enquiry service. We only use service providers where appropriate safeguards are in place.
6. Sharing and international transfers
We do not sell your personal data. We may share information with trusted hosting, email, professional, technical or business service providers where necessary to operate Virestead, and with authorities or other parties where required by law. Some service providers may process information outside the UK. Where UK data-protection law requires safeguards for an international transfer, we use an appropriate lawful transfer mechanism.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry, provide services, maintain appropriate business records, and satisfy legal, tax, accounting or reporting requirements. Retention periods vary according to the type of information and our relationship with you.
8. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss. No internet service can guarantee absolute security.
9. Your data-protection rights
Under UK data-protection law, depending on the circumstances, you may have rights to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, and to object to certain processing. Where processing is based on consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal.
To exercise a right, contact hello@virestead.com. We may need to verify your identity before acting on a request.
10. Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK's data-protection regulator.
11. Cookies and third-party services
The site may use essential technologies required for functionality and security. If we introduce non-essential analytics, advertising or similar technologies that require consent, we will provide appropriate information and consent controls before using them where required by law. Links to third-party websites are governed by those third parties' own privacy practices.
12. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page with an updated date.