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Enquiry automation
Collect key details, answer routine questions and route qualified enquiries to the right person.
Home / WhatsApp & Telegram Business Automation UK
Business automation · UK
Automate repetitive conversations without losing the human route.
Practical WhatsApp, Telegram and workflow automation for enquiries, bookings, updates and internal processes — built around how your business actually works.
What we build
Automation should remove repetitive work, not create another system to manage.
The best workflow handles routine steps automatically and passes the conversation to a person when judgement is needed.
Virestead builds practical messaging and workflow automation for UK businesses. Typical uses include collecting enquiry details, routing leads, confirming bookings, sending status updates and connecting forms or messages with other business tools.
Integrations are designed around the official capabilities, permissions and commercial terms of the relevant platforms. Where a workflow depends on a third-party API or provider, that dependency is made clear before launch.
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Booking workflows
Guide customers through availability, booking requests, confirmations and follow-up steps.
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Tool integrations
Connect messaging workflows with forms, email, data stores or other supported business systems.
Included in the build
A strong foundation from day one.
Workflow mapping before build
WhatsApp or Telegram automation
Conditional message logic
Lead and enquiry capture
Human hand-off path
API integrations where supported
Testing of common failure paths
Optional hosting/support from £39/month
How it works
Simple. Clear. Effective.
1
DiscussWe clarify the problem, audience and goal.2
PlanWe agree the scope, structure and deliverables.3
BuildWe design, develop, test and refine.4
LaunchWe deploy and support the next steps.Custom automation workflow
A scoped messaging or workflow automation build based on the channels, logic and integrations required.
from £499
Common questions
Before we start.
Can you automate WhatsApp for a business?
Yes, using supported WhatsApp business tooling and APIs where appropriate. The exact setup depends on the business account, provider and type of messages required.
Can the automation hand over to a real person?
Yes. Human hand-off is usually a better design than trying to automate every possible conversation.
Can it connect to email or other tools?
Often, yes. The integration depends on the APIs and permissions available in the systems you already use.
Is monthly support mandatory?
No. Some systems need no ongoing maintenance. For eligible Virestead-managed systems, optional plans start at £39/month for basic maintenance, £79/month with up to 30 minutes of assistance, or £149/month with up to one hour of support and improvements. Additional work is £90/hour where agreed. See support options and exclusions.
Explore more
Related Virestead services.
Have a project in mind?
Tell us what you need, what is getting in the way, and what a useful result looks like.